So I posted here. Called customer service to see what was the hold up due to and told blatantly bynthebagent Mateo that I should cancel the order and get my money back.
If the issue is bad enough that what you received was damaged or somehow else rendered unusable, you will need to return the item instead. So after 10 days, this is how you get treated now with Amazon as if you are just a number considering Prime is next day delivery. Buyers ( customers) are not all bad or just trying to cause problems,(and if I came across as anything - I was seriously frustrated when I posted and did not know where else to go) some sellers on here implied this by some snarky responses. This button looks like an icon of a person’s head wearing a headset. If the seller resolved the matter before the claim decision is finalized, you could withdraw the claim by responding to Amazon’s confirmation email. There’s an easy fix to your problem. I did it many times and always had the issue resolved. Initial complaints should be directed to Amazon directly. Notify me of follow-up comments by email. Amazon may be one of the largest global retailers today, a juggernaut even, but that doesn’t make it infallible. Alternatively, if your problem is a little more complicated, such as issues with billing, then you should choose the phone option so they can better assist you. This is definitely one of the more widespread problems happening over at Amazon’s official website. The Award Winning Place for Plain English Explanations of Internet Stuff. Ordered the inks, 2 packs of black and colour, on the 15th of July on Prime and on the 24th of July I still haven't received the product. This can save you a lot of time when you need to contact them again. With the rise of online shopping in recent years, package theft has also risen alongside it. Another way to contact Amazon is to use their online contact form. ", "I know this was just an accident, I'm just hoping to find a way we can make sure things end well.

Should this not effect a satisfactory resolution to your complaint, then you can take the matter further by following the company's complaints procedure.
To view the status of your request, locate your order in the list on the Your Orders page and select Problem with order. Add or edit payment methods, Carrier Info And quite embarrassing.I emailed repeatedly, they never answered. This article was co-authored by our trained team of editors and researchers who validated it for accuracy and comprehensiveness. Here's how to report damaged packaging or bad packing, or leave other packing or packaging feedback, at Amazon. What do I do? There's a problem loading this menu right now. You can't cancel items that have shipped. They’re excellent. This also means that Amazon is taking responsibility for customer service and any product returns that may occur. I also had Panarama Group Tabs, with a bunch of hidden tabs. Still, sometimes an Amazon order arrives with a damaged box, or damaged items, or just plain bad packaging. I’d like to return the bathrobe and to get the towel that I ordered. While on the seller’s profile page, make sure you’re in the “Feedback” tab. Note: Refund requests can take up to one week to investigate. Unfortunately, the more and more shopping is done online, the more likely you could be the target of such theft. Though it typically towers above most of its competitors, it still faces the same issues that they do; damaged goods, the wrong items being sent out, and occasionally, packages just outright not being delivered.

© 2019 TheComplaintPoint.co.uk. I will not call amazon again. Look for any notice that may have been left indicating an attempted delivery. This is the official customer support page of Amazon, which contains options for contacting them about a variety of issues. Last Updated: July 9, 2020 You’ll also be given the opportunity to change the topic or ask another question if the option you choose isn’t helpful. Before you begin to panic, take a look at some of the more common issues you could face when dealing with Amazon sellers and how best to correct the situation before going to extreme measures. We will notify you of our decision via the email address associated with your account. This may be hard. protection. 4. Here’s What to Do. If you want to contact Amazon, you can call their customer service by dialing 1-888-280-4331.

Getting Amazon to actually do something about it is quite another. If this does not resolve the issue for you, then you should write to the Amazon via the online form on their website or by letter and proceed through their complaints handling process. The US staff is usually outstanding, where the outsourced staff is horrific.

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