He holds an M.D. It is one of the 11 acute care hospitals of NYC Health + Hospitals, a public benefit corporation of the city. [25] As a result, signs were ordered in several additional languages, and dozens of multilingual staff members were given extra training. Keeping the critically ill apart from the non-critically ill helps us allocate resources appropriately. Inpatient wards are overwhelmed with those who, under different circumstances, would belong in intensive care units. Elmhurst Hospital Center (EHC), also known as NYC Health + Hospitals/Elmhurst, is a 545-bed public hospital in the Elmhurst neighborhood of Queens in New York City. For example, Elmhurst has contained suspected Covid patients in a specific, separate area of the hospital under negative pressure, which helps prevent cross-contamination between rooms. This stemmed the tide in three ways: First, it kept non-critically ill patients out of the emergency room and away from risk. We’re doing our best at Elmhurst, but unless we all work together, it won’t be enough.

As the wave has crashed over Elmhurst Hospital, its leadership and team have responded with creative solutions while working in a bureaucracy not otherwise known to be lean, interactive, or nimble. So far, Elmhurst has been able to scramble one step ahead, but more difficult decisions — unproven treatments, rationing ventilators, and more — are likely coming.

Copyright © 2020 Harvard Business School Publishing. In the first three months of operation, Elmhurst Hospital's psychiatric ward served only 64 patients, who were housed in two wards with 12 beds each. We brought back needlessly quarantined nurses and also utilized advanced practice providers, such as physician assistants (PAs) and nurse practitioners (NPs), as “super-triagers”: staff that could quickly evaluate and discharge otherwise healthy patients.

In Italy, doctors observed that the emergency department is not the right place for most low-risk patients who appear well yet have flu-like symptoms.

[28] The hospital rented a refrigerator truck for a morgue,[32][33] set up temporary hospital tents,[29] and received donations of 40 ventilators from the city[34][33] in late March to help COVID patients breathe. We need them immediately — not next month or next week. The novel coronavirus has quickly spread through this vulnerable community, and the hospital is currently operating at more than 100% capacity. Fri 8:00 am-5:00 pm It is one of the 11 acute care hospitals of NYC Health + Hospitals, a public benefit corporation of the city. In response, we have freed up existing ventilators in operating rooms and obtained others from less impacted hospitals in our health system. Of the remainder, 19 percent identifies as Asian or Pacific Islander, 11 percent identifies as White, 8 percent identifies as Black, and 3 percent identify as some other race. At Elmhurst Hospital in Queens, New York, the hospital’s leadership and team have responded with creative solutions while working in a bureaucracy not otherwise known to be lean, interactive or nimble.

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