© 2021 Forbes Media LLC. Technology and process transformation have big roles to play in effectively making that happen. About ARPA. What did we learn about how we could work remotely? Improving Government Operations During and After COVID-19. Within the ARPA, the Coronavirus State and Local Fiscal Recovery Fund provides $350 billion for states, municipalities, counties, tribes, and territories, including $130 billion for local governments split evenly between municipalities and counties. Recover and rebuild: As society moves past the immediate response, governments are anticipating the next challenges. Byron Katsuyama Upcoming Webinars – Watch our live webinars (including Q&A sessions) to learn about key issues from the convenience of your own desk! Eligible government agencies can use our free one-on-one inquiry service. Hold daily conference calls between senior management staff and between managers and department staff. Links with this icon indicate that you are leaving the CDC website.. Encourage information sharing between peer agencies to take advantage of lessons learned that may be transferable to your organization. May 13, 2021, Public Records Act Reports Due July 1, 2021 What we do now will have longer-term implications for the health and safety of our families, our citizens, the economy, and even global stability. The city of Kirkland — which initially was at the epicenter of the COVID-19 outbreak — activated their emergency operations center as many of their first responders became directly involved with the efforts to assist the residents of a local nursing care facility that had been hard hit by the coronavirus. The Virginia Williams Family Resource Centeris conducting Assessments for Homeless Services via phone. Some cities have adopted continuity of operations or continuity of government plans that address essential vs. non-essential functions and line of succession issues during a pandemic. This OECD COVID-19 policy brief, a product of the Open and Innovative Government Division (OIG) of the Public Governance Directorate of the OECD, examines how and to what extent the crisis has served as a catalyst for government transformation. The Center is closed for in-person interviews until Monday, June 8. To this end, we are exhorted to employ electronic means of communication to conduct business. Encourage staff to take advantage of employee assistance programs that offer counseling services for those who may be dealing with feelings of anxiety and/or depression. This may include hiring temporary staff or contracting for support services. Workers supporting the operations of commercial buildings that are critical to safety, security, and … Governance operations include the continued functioning of city, county, and special district legislative bodies, as well as appointed advisory boards and commissions. COVID-19 impact on government operations The COVID-19 pandemic disrupted life in Canada and around the world. What we … May 17, 2021, Treasury Issues Guidance for Local Fiscal Recovery Funds March 27, 2020  Fortunately, many local governments have sufficient IT infrastructure and support services in place to implement and/or scale up remote working arrangements that will allow local officials and staff to meet social distancing requirements (up to and including shelter in place orders) and continue most local government operations. The COVID-19 pandemic touches every aspect of business, technology and society. Families and individuals seeking access to Staff who now are not working front counters can be reassigned to handle service requests via phone calls, emails, and electronic submittals. Mayor Bowser ordered the District to switch to an unprecedented telework posture -- where beginning March 16th, 60 percent of DC government employees became teleworkers and many critical services became available online only, including the DMV, DCRA, Planning, and Housing. He Covid 19 Time Series . Get up-to-date status on affected IRS operations and services. We’re managing through the COVID-19 outbreak doing what we do best—applying data, knowledge, insights and even world-leading compute power to solve problems. Roadway safety, including traffic signal maintenance, Limited parks (which remain open with adherence to social distancing requirements) maintenance to empty garbage cans and perform safety checks. The private sector is stepping up to help governments become more efficient, resilient and robust in performing their missions. MRSC - Continuity of Operations During the COVID-19 Emergency Provide needed support for your IT staff who are under extraordinary pressure to implement and maintain unprecedented levels of telecommuting arrangements. As local governments have sharply curtailed or eliminated public access to their central offices, they are beginning to provide various forms of virtual substitutes. Your government’s website is the best way to communicate with your residents. If you don’t have remote access available, look into web-based collaboration tools like. 1. Modifications to critical District operations occurred almost immediately in responding to COVID-19. Here are three important lessons for … Keep members of your legislative bodies fully informed and up to date so they are ready and able to make decisions and take official actions as needed. The COVID-19 pandemic turned government’s normal way of operating on its head. ^ Due to intermittent issues with the State’s CalREDIE system, the number of new and/or … Mission. Accordingly, this act sets forth temporary Open Meeting Law procedures in response to COVID-19. A. Overview June 17 11AM PT, 2PM ET Watch Now . Maximizing Operational Efficiency during COVID-19 and Beyond: Lessons from Government The ongoing COVID-19 pandemic has pushed local governments to new heights of innovation as they try to manage response, containment, and the continued resilience of their communities in what is for most unprecedented circumstances. At the heart of any local government’s ability to continue offering needed public services and their support functions will be the care and support of its employees. Immediate response: During times of crisis, governments around the world must act quickly and decisively, even in the face of limited information. The governor declared public health and civil preparedness emergencies on March 10, 2020, in response to the COVID-19 pandemic. The latest Roadmap to Recovery and updated COVID-19 Reopening Guidance for Business and Workers provide guidance and benchmarks for certain local government activities; however, how a local government chooses to conduct their daily operations, within CDC and other recommended safety parameters, remain largely within their discretion. Following the issuance of a new hearing notice, such information will be updated. How government should change after COVID-19. A final note: During my time as a first responder, a mantra was drilled into my head: “The first rule of emergency management is: Do not become part of the emergency.”. I hope everyone stays safe in the days ahead and gets time with your family and loved ones. In those instances agencies will have no choice but to respond with ingenuity and resourcefulness to continue providing services. In addition, some types of regular day-to-day business will have to be curtailed simply to allow officials and staff to concentrate fully on the demands of their COVID-19 response efforts. Official website for California Coronavirus (COVID-19) Response daily updates and resources. COVID-19 and Federal Procurement Contracts March 24, 2020 The COVID-19 pandemic and related mandates and recommendations to practice social distancing, work from home, shelter in place, and self-quarantine impact government contracts by disrupting supply chains and business operations. Cognitive analytics can also be applied to help governments understand what is happening and to match resources to demand. You can now apply for routine service and expect … Many local governments are cancelling and postponing non-essential advisory board and commission meetings. Many businesses that have been severely impacted by coronavirus (COVID-19) qualify for employer tax credits – the Credit for Sick and Family Leave and the Employee Retention Credit. Management coordination and communications will play a critical role in maintaining the continuity of government operations since a large number of agency staff will be working remotely and will depend on regular communication for information and policy direction. Eligible government agencies in Washington State may use our free, one-on-one Ask MRSC service to get answers to legal, policy, or financial questions. For others it will be necessary to cobble together a combination of telephonic and/or web-based communication and connectivity solutions that will enable as much service continuity as possible. This report provides brief summaries of the governor’s COVID-19 executive orders concerning state and local government operations and elections. Coronavirus (COVID-19) Home Page. Government operations during COVID-19 Due to the COVID-19 outbreak, many teams are turning their focus to supporting critical services, while a large proportion of public servants must now work remotely. You can read more about all of IBM’s efforts here. Receive the latest research news, answers to selected questions, and other timely information. MRSC offers a wide range of services to local governments and our contract partners in Washington State. Essential Services and Workers During the COVID-19 Emergency, Canceled Fundraisers, Fewer Volunteers: Small Fire Departments Face Their Own Coronavirus Challenges, State and city cutbacks stifle broader U.S. economic recovery. The California Government Operations Agency is responsible for administering state operations including procurement, information technology, and human resources. Professor Elliott N. Weiss believes that understanding capacity management and other fundamental concepts in operations can help us make sense of the current crisis and invites us to examine it through the lens of operations. These services are often available to employee family members too. 1 Think about where you would site an emergency medical facility if you needed to bring one online quickly. Tim Paydos is global vice president of IBM’s government industry business. During the COVID-19 health emergency, vital city operations will continue, but some departments may be operating with reduced staff, or closed altogether, in order to encourage social distancing. Optimize for the new normal: Finally, governments will be looking ahead to what the “new normal” will be. health and welfare of the public while providing access to the operations of government. Employees supporting or enabling transportation functions, including … Together, as a community, we can find our way through this. Social media platforms (e.g., Facebook and NextDoor), e-newsletters, email lists, and other electronic communications channels are also being enlisted as additional means for keeping necessary information flowing to the public. We continue to process returns and issue refunds, and we are making progress. They need to re-imagine their business processes and seek better ways to operate, considering a range of questions: What happened and why? In support, IBM is offering expanded emergency operations, along with our social program management and healthcare capabilities. What additional city functions would be necessary if the COVID-19 emergency becomes more protracted, and who would fill those roles? Continuity of Operations During the COVID-19 Emergency, Expanding Affordable Housing Options Through Missing Middle Housing, Treasury Issues Guidance for Local Fiscal Recovery Funds, Public Records Act Reports Due July 1, 2021, how to conduct remote meetings and take public comment, technology options for remote public engagement, best practices for implementing telecommuting programs, Kitsap County’s Coronavirus Response: Government Services Online and By Phone. Many local government websites now function as virtual city halls or county courthouses to continue offering services online, by email, or by phone. Focus on employee physical health and safety throughout the organization so you can continue to provide services. Below is a roundup of measures that local governments in Washington have taken or may want to consider taking to ensure the continuity of their operations as they respond to the COVID-19 public health emergency. 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